This page is covers upgrading from Nui's previous Internet Management systems (TrafficMate and TrafficMate Pro) to the latest Nui offering NuiNet. If you are replacing another system with NuiNet, start with Setting Up instead.
NuiNet tariffs differ significantly from TrafficMate Standard. Specifically, fees are generally agreed to up front, thus avoiding extra unexpected bills at checkout. Please read about NuiNet tariffs so you can pre-empt any required billing changes.
NuiNet only has two "Access Point" ethernet ports as opposed to TrafficMate's four. If you are utilising more than two access point ports, you may need to purchase a network hub to allow the same number of devices to connect.
While most users have TrafficMate's own wifi switched off in favour of faster and more capable access points, we are aware of some users are still utilising TrafficMate's wifi for around the office. NuiNet has no wireless of its own, so if you are dependent on TrafficMate's wifi, you may need an additional access point to cover that area where TrafficMate was.
By default, like TrafficMate, each new NuiNet has an IP address that ends in 250. If your existing TrafficMate is not set to 250 (possibly because it would clash with some other item on your network), it would be best that your NuiNet is configured with your TrafficMate's matching IP prior to shipping. You can check your TrafficMate's IP by visiting the TrafficMate Configuration page.
All your TrafficMate settings are contained within the box itself and cannot be transferred electronically to NuiNet. This means that when you upgrade to NuiNet, you will need to re-enter the name of your property, the terms and conditions, re-upload the custom banner (if you used one) and set up the tariffs. Therefore, it would be wise to save a copy of your custom banner (if you have one) and make a note of any settings that you want to move across prior to switchover.
Any active accounts on the TrafficMate will need to be recreated on the NuiNet. If the accounts were created using MotelMate, we suggest you disable the accounts before switchover and then re-enable them after.
Similarly, vouchers are tied to the TrafficMate box so any vouchers created on TrafficMate will not be recognised by NuiNet and will need to be discarded and replaced with new ones.
Because of the data re-entry required, we recommend you allow for a one hour window when the Internet will be down for guests.
The Picostations that were shipped with TrafficMates prior to 2014 were not set with a second IP required for control panel access in NuiNet. While not critical, it is recommended that you ask support to ensure each Picostation has a NuiNet compatible second IP (172.30.255.x) prior to changeover. It can be extremely cumbersome attempting to do this after the changeover.
Place the NuiNet under your TrafficMate, leaving NuiNet disconnected from power. Relocate the network cables as per the diagram below:
Connect the NuiNet to the power. After about 60 seconds your link/shortcut previously used to open the TrafficMate admin page, will now open the NuiNet admin page. From there, you will need to re-enter your settings and tariff information (the Setting Up portion of the manual may be helpful in this regard). Remember, any vouchers created with TrafficMate will need to be disposed of and re-created with NuiNet.
Once you've verified everything is working correctly, please ship your old TrafficMate back to Nui Software.
NuiNet only has two "Access Point" ethernet ports as opposed to TrafficMate Pro's three. If you are utilising more than two access point ports, you may need to purchase a network hub to allow the same number of devices to connect.
Unlike TrafficMate Standard all the settings from Pro can be transferred across, including accounts and vouchers (see Setup below).
By default, like TrafficMate Pro, each new NuiNet has an IP address that ends in 250. If your TrafficMate Pro is not set to 250, it is best that your NuiNet is configured with your TrafficMate's matching IP prior to shipping. You can check your TrafficMate Pro's IP by visiting the TrafficMate Pro:Configuration:Network page.
We recommend you allow for a one hour window when the Internet will be down for guests.
Ensure you are running the latest version of TrafficMate Pro. The NuiNet update instructions can be followed identically for updating TrafficMate Pro.
Visit the TrafficMate Pro's Utilities Page and click the Export Config button inside the Settings section.
This will save the entire TrafficMate Pro settings (without logs), into a file on your computer. Note where this file is saved, most likely in your Downloads folder as you'll be using it to populate settings, accounts and vouchers into NuiNet.
Place the NuiNet on top of your TrafficMate Pro, leaving NuiNet disconnected from power. Relocate the network cables as per the diagram below:
Connect the NuiNet up to power. After about 60 seconds the link that used to open the TrafficMate Pro admin page, will now open the NuiNet admin page. From there, visit the Utilities page again click "Choose File".
Select the settings file you previously saved from the Pro and click open. Then click the "Import Config" button and then "OK" when it asks for confirmation. Close the browser window and re-open the NuiNet admin page. All your settings from the TrafficMate Pro should now be moved across to NuiNet.
Once you've verified everything is working correctly, please ship your old TrafficMate Pro back to Nui Software.