NuiNet Configuration

Opening the NuiNet Admin Window

The NuiNet software runs inside the NuiNet box. It's admin interface is accessed from any modern web browser, on almost any modern web capable device (smart phones included). However, in order to display NuiNet's admin web pages the web browser needs to know the address of the NuiNet, which happens to be NuiNet's IP number.

In most cases, the NuiNet's IP will be the first three numbers of your computer's IP address with 250 on the end e.g.  (See How to find IP address of your computer if you are unsure what your computer's IP is.)

In terms of accessing NuiNet there is nothing to install on your PC or device as the software runs inside the NuiNet box.  Simply enter the NuiNet's IP into the web browser's address bar on a computer that is connected on the same network and the Admin interface should appear.


NuiNet can be customised to display your property's name, banner and even display a web page of your choosing when users connect to the network.  To enter your settings, click the Configuration tab near the top right of the Admin interface.  A sub-menu will appear to the left with Organisation selected.

Ensure you have clicked Save at the bottom of the page first after making any changes, otherwise those changes will be lost.


View User Login

This link located beside the Organisation heading allows you to view what customers see when they connect to the guest network managed by NuiNet.  It includes banner, organisation name, splash page, top up rates (if applicable), etc.  

When clicked, before displaying what a customer would see, a popup dialog appears with instructions on how to return to the admin interface: click the login button, or the browser's back button.


To replace the default banner with your custom image, click the "Choose file" button beside the Banner label.  A file dialogue will appear allowing you to locate and choose the banner you want to use.  We recommend banner dimensions be approximately 900x165 pixels (ratio 82:15), as narrower banners will be squashed vertically when printed on vouchers. 



Name is used as a heading on Vouchers and User login pages and helps Nui Software identify the unit when it checks in into the cloud.  Sometimes however, it is undesirable to display the name in a heading (as for example the name is sufficiently displayed in the banner). In such a case, untick the checkbox directly below the Name label.

Wifi Name

Wifi Name is used solely on vouchers to direct users to the correct wifi network. It does not update any access points to use the name.  As such, it should be set to the name of the existing customer wifi. If you wish to change the name of your wireless network, it will have to be configured through the access points configuration screens, not through NuiNet. Once changed however, we recommend that you update NuiNet's Wifi Name to reflect your current setup.

Time Zone

Set this to your particular region. This will set all logged items to your local time as opposed to GMT etc.

Cloud Backup

In the unlikely event that the NuiNet dies, its settings, including tariffs, accounts and vouchers (but not logs) can be recovered as they were at the time of the last successful backup, and loaded into a replacement unit by support.  We recommend that you leave this on.

Splash Page causes guests to be directed to a web page of your choosing before (or after) they login.  This could be information about your property or special offers, or anything of your choosing.  

If the "after" (login) checkbox is left unticked, any domain utilised by the link will need to be added as a "No Charge domain" in "Device Access", even though it will display correctly on the "View User Login" preview.  Also keep in mind that you may need to add other domains depending on the device used.  For example, for a facebook page to work on mobile, the domain will need to be added as well as, because Facebook redirects mobile devices to the "m" domain.  We advise testing on a few devices before presuming everything is correct.

If the "after" checkbox is ticked, some devices (namely Android) will not display the splash page for very long and will close down the login screen immediately once it detects a working internet connection.  The splash page will still accessible from the information page.

Terms of Service

This is where you put any rules and regulations regarding how the customer uses your Internet.  Nui Software makes no official recommendations on what you enter, however, may provide a starting point.


NuiNet interfaces with PayPal allowing customers to purchase data or top up using their credit card.  Therefore if you would like to use this functionality, you will need your own PayPal account.  The Paypal settings are near the bottom of the Configuration:Organisation page.  


To link PayPal with NuiNet, click the link marked NuiNet Certificate and save the file somewhere you can find it.  Follow the Paypal instructions to upload the certificate into your account (do not read any other section on the page) and copy and paste the certificate ID provided by PayPal into NuiNet's Paypal Cert Id field.  Place your Paypal login into NuiNet's Paypal login field. Click Save at the bottom of the page.

Note: This does not expose your Paypal account to NuiNet.  It only ensures the customer can only authenticate their Paypal purchase once the transaction has been completed.

Account Control

Properties that make use of vouchers or accounts with limited life (essentially accounts not created by an On Account Tariff), usually benefit from having the account automatically removed from the Accounts page some time after the account time (not data) has expired.  We recommend 2 days (which is the default).





IP Address

By default NuiNet will be set to a .250 address. In the event that this clashes with some other device on the the network (e.g. a PABX) then you can select an alternative here.

DNS: By default, due to incompatibility with some routers, NuiNet utilises Google's DNS servers for its DNS requirements.  However, any dns servers can be entered. If it is preferred that NuiNet use the servers provided from the local DHCP server (in most cases this is the Internet modem), untick the Remember on Reboot checkbox, save the setting, then do a full system reboot from the utilities page.    

Network Helpers

The Redirect mail to feature is no longer recommended due to changes in mail handling best practices, which has limited its effectiveness and can cause confusion. The feature is retained (for now) for the very few who may still benefit from it. It was designed to redirect email through the property's email server, regardless of the customer's email programme's settings. At the time, this allowed email to work even though the customer used a different ISP to the property. i.e. Telecom would only allow users to send email though its servers if you were on the Telecom network. If the property was with Vodafone, the customers' emails would be rejected. The redirect system would connect the customer to Vodafone's servers instead and the mail would go through.

The Reduce MTU feature was designed to improve VPN connectivity. However, we know of no customer currently using this feature, or a particular case where it is currently solving a connectivity issue. As such, it will soon be deprecated and removed. (Please advise us if you benefit from this feature.)


We recommend you turn on Piracy Protection, as it has little effect on normal browsing by your guests but significantly reduces the chances of your IP being detected as pirating copyrighted material.


Pinholes provides a means to control access points on the other side of NuiNet's firewall from an admin computer, and optionally monitor them for failures. Your access points do not need to be added here for them to operate. This feature is purely for convenience of accessing and controlling them from a support perspective.


For pinholing to work, access points with a built in web interface (such as a factory flashed PicoStationM2), will need to be given a static IP of 172.30.255.x/16.  (We suggest starting at 1.) If the access points require internet access, the gateway should be set to  The six pico entries provided with new NuiNets are for convenience and unnecessary entries should be deleted.

Ubiquiti Unifi access points without a built in web interface are also supported.  If any unifi access points are detected, they are displayed under "Detected Access Points" and can be added by clicking its respective Add button.  If you want to control your unifi from a controller installed on an admin computer, add the computer's IP to the Controllers table at the bottom of the page and click update.  More information can be found in the Unifi part of the manual.

Each pinhole's Name/Location field can be edited by clicking on it and providing a new value.

Device Access

This page controls special access for certain devices, ips and domains.


No Charge Devices

Devices listed here will not have to login, nor will they have a data limit. You can either enter the devices manually or Add them from the Connected devices table on the right. This may be appropriate for a regular guest, staff, or a device that cannot plug into the modem (such as ip camera). Existing comments can be edited by clicking on them and providing a new value.

No Charge Domains/IPs

Domains (or IPs) listed here are available to all users on the network whether they have logged in or not. Data used at these domains will not be counted against a user's account. However, if a webpage on such a domain links, redirects or utilises resources from another domain, that data will be blocked or charged against a user's account depending on whether they are logged in. Lastly, IPs listed here, are made accessible, even if they are on the admin network. This may be useful for a guest provided computer having access to a printer on the admin side - note that all guests will have access to that device. Existing comments can be edited by clicking on them and providing a new value.

Special Devices

Special Devices are devices that can't (or simply prefer not to) login into NuiNet, but are required to associate their usage to different accounts at different times.  This may be appropriate for the property provided smart televisions, or in room tablets.  Devices listed here will appear in a dropdown menu on each account page (beside the devices heading) so they can be easily added or removed from that account on the fly. Existing comments can be edited by clicking on them and providing a new value.

Admin Devices

Admin Devices offer a convenient method of controlling NuiNet from devices (such as a smartphone) even when it is connected to the guest wifi. Such devices are not logged or firewalled.  Only use this table for trusted devices. Existing comments can be edited by clicking on them and providing a new value.  To access NuiNet controls from an admin device, open a web browser and enter the NuiNet's main IP (usually ends in .250), NOT



Operators allows you to lock NuiNet's admin interface using individualised accounts with their own password and access rights. The first account added will require all access rights, and will immediately require you to enter your login and password.

Please Note: Due to a bug currently in MotelMate, enabling this feature will sever its connection with NuiNet; preventing Internet account control from MotelMate's booking screen.  If you use MotelMate, do not enable this feature.  This note will be removed when the bug is fixed.